First Security FAQs

During the conversion to German American Bank, rest assured that we are available to assist you in any way to ensure a smooth transition. If you have any questions, please call our Customer Care Center at (800)482-1314. You may also stop in any German American or First Security office. Please read below for answers to some questions you may have regarding this acquisition and the transition of your accounts to German American Bank.

  1. We are working hard to make this transition as easy as possible for you. In your Welcome Packet mailed to First Security customers on October 15th, 2018, you received a guide that explained which German American Bank accounts your First Security Bank accounts will be transitioned to. Feel free to talk to our financial professionals about your unique needs to ensure you are in German American Bank accounts that are right for you.

  2. Just stop in any German American or First Security office and ask for a new packet.

  3. Contact our banking professionals who will help ensure that you have the maximum amount of FDIC coverage available.

  4. Your routing number, found at the bottom of your checks, will change to 083904563

  5. The vast majority of customers' account numbers WILL NOT change. We did find duplicate account numbers for a small portion of First Security Bank customers. These customers were mailed a customized Welcome Packet on October 15th explaining their new account number(s) with German American Bank.

  6. Please keep using your current checks and deposit tickets (checking and savings). After depleting your supply of First Security checks, please call us or visit any German American office to re-order your check supply. We will order your new supply of checks from our preferred supplier, Deluxe. Deluxe will ensure the quality of your checks and convert the First Security routing number to German American’s routing number. If you use another check supplier, please contact us before ordering. We will provide you with a specification sheet which should be given to your supplier when placing an order. The sheet will include German American’s routing number 083904563 and the format for the entire MICR line.

  7. All of the direct deposits and automatic payments/transfers you have tied to your current First Security account will see no interruption in service when your account converts to German American on the evening of November 9th. 

    If you have recurring account transfers set up in your First Security Online Banking site, you will need to set these back up in your German American Online Banking site.

  8. If you use an incoming wire transfer service, you will need to provide the following information to the originator to use starting Tuesday, November 13th.

    • Receiving Bank: German American Bank
    • Receiving ABA number: 083904563
    • Beneficiary name, address and account number. If the beneficiary will need further handling instructions, those should be provided to the sending bank as well, such as “for final credit to,” “payment on invoice number,” or “credit account number,” etc.
  9. Yes, you will receive your new German American Visa® Check Card, which will replace your current First Security Debit Card on or after November 2nd. You should continue using your First Security debit card through 8:00 a.m. central / 9:00 a.m. eastern on Tuesday, November 13th. Activate your German American Check Card on or before Tuesday, November 13th, and start using your new card as early as 8:00 a.m. central / 9:00 a.m. eastern on Tuesday, November 13th. You should destroy your First Security debit card after 8:00 a.m. central / 9:00 a.m. eastern on Tuesday, November 13th. Since your card number will change, remember to switch any automatic or recurring charges made from your current First Security Debit Card number to your new German American Visa® Check Card number after 8:00 a.m. central / 9:00 a.m. eastern on Tuesday, November 13th.

  10. Yes, you will need to activate your new Visa® Check Card. Activate and set your PIN (Personal Identification Number) by following the instructions on the card label on or before Tuesday, November 13th.

  11. No. First Security customers will now have free access to a network of 78 German American ATMs located throughout Kentucky and southern Indiana (see Welcome Booklet mailed to you on October 15th for location listings) – as well as over 55,000 fee-free Allpoint ATMs worldwide1

    1Allpoint ATM network is fee-free for all German American personal customers when using their German American Bank Check Card to withdraw cash. When you use an ATM not owned by us or not within the fee-free Allpoint network, you may be charged a fee by German American Bank and the ATM operator.
  12. Your loan account number(s) will not change. Please keep using your First Security coupon book(s) to make your loan payments with German American. If you have a loan payment automatically deducted from a First Security deposit account, this payment will automatically transition to your German American deposit account.

    If you have recurring account transfers set up in your First Security Online Banking site, you will need to set these back up in your German American Online Banking site.

    Home Equity Line of Credit (HELOC) Checks
    Continue to use your existing Home Equity Line of Credit (HELOC) checks. In the future, if you need additional HELOC checks, contact us and we will place an order for updated German American branded checks. For ultimate convenience, you can manage your Home Equity Line of Credit within German American’s Online Banking Service.

  13. Your final First Security account statement will be processed and mailed to you as a paper statement at the close of business on November 9th. After November 9th, your German American account statement will be received in the same format as you previously received from First Security -– paper or eStatement. Access your eStatements by logging into German American’s Online or Mobile Banking.

    • Checking Accounts

    You will receive monthly statements with check images. We do not provide deposit images. Your statement will be available to you on or near the same date your First Security statement was available to you.

    • Savings Accounts

    Paper statements are issued quarterly and are generated on the 10th day of the first month in each quarter. eStatements are available monthly. We do not provide images for savings account transactions.

    If you are enrolled in eStatements with First Security, you will be enrolled in eStatements when your accounts transition to German American. eStatements from First Security will not be available to you after Friday, November 9th. Please print or request any First Security statements you may need in the future prior to November 9th.

  14. Yes, German American calls them eStatements, and they are available in your secure online banking site and mobile banking app. To access or enroll in eStatements, you must log into or enroll in German American’s Online Banking or log into or downloand German American's Mobile Banking App on or after Monday, November 12th, at germanamerican.com.

  15. First Security’s Online and Mobile Banking will no longer be available to you starting at 5:00 p.m. central / 6:00 p.m. eastern on Friday, November 9th. If you are an Online Banking user with First Security, you can start accessing German American Online Banking on Monday, November 12th, by visiting germanamerican.com. On or around October 31st, important information will be mailed to you regarding access to your account. Around November 2nd, you can expect to receive a detailed Online and Mobile Banking Guide, which will highlight important dates and information you need to know for a seamless transition.

    If you have recurring account transfers set up in your First Security Online Banking site, you will need to set these back up in your German American Online Banking site.

    Mobile Banking

    You may download the German American Mobile Banking App at any time. To download our Mobile Banking App, visit your app store, search for “German American Mobile Banking” and look for one of the following icons:

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    Mobile Deposit

    If you are a consumer and use Mobile Deposit with First Security, you can continue using this service with German American on Monday, November 12th. If you are a business that utilized Mobile Deposit with First Security, we are unable to offer this service to you at this time.

    You will no longer be able to access First Security’s Bill Pay or schedule payments after 7:00 p.m. central / 8:00 p.m. eastern on Thursday, November 8th. If you use First Security’s Bill Pay within online or mobile banking, your payee and payment information, including future dated payments, will automatically transfer to your German American Bill Pay tool and will be available to you on Monday, November 12th. eBills will need to be re-enrolled within German American Bill Pay.

    eStatements

    If you are enrolled in eStatements with First Security, you will be enrolled in eStatements when your accounts transition to German American. eStatements from First Security will not be available to you after Friday, November 9th. Please print or request any First Security statements you may need in the future prior to November 9th.