FAQs

Pure Personality Check Card

1. What is a Pure Personality Check Card?

   Pure Personality Check Card lets you customize how your German American Check Card looks by using almost any digital picture to create a one-of-a-kind Check Card. Show off your family, friends, pets, or your favorite vacation. Your Pure Personality Check Card works the same as a regular German American Check Card and reflects your unique personality.

2. Who is eligible for a German American Pure Personality Check Card?

   Those who have a German American checking account. The primary account owner and any authorized users on the account can customize their cards.

3. What information do I need to provide to order a Pure Personality Check Card?

   A form will appear to initiate your Pure Personality Check Card order. Enter your name to match what is currently on your German American checking account. You will also be asked to provide the last 5 digits of your Social Security Number and the last 5 digits of the account number tied to your Pure Personality Check Card. After you upload your artwork, a second form will appear asking you to re-enter your name as it appears in your checking account, your address that is on file at German American for the specified checking account, city, state, zip code, country, phone number, email address, and last 4 digits of card number, if you are an existing check card holder.

4. Can I go to a German American office to order a Pure Personality Check Card?

   No, because you will need to upload the photo of your choice to arrange it to fit your card, you will need to visit www.germanamerican.com/personal/banking/visa-check-card/pure-personality-check-card/ from your computer to create your own Pure Personality Check Card.

5. What if I don't have a German American Check Card with my existing checking account?

   If you don't have a German American Check Card, you can request one by visiting any of our offices.

6. If I just opened my German American checking account and want to order a Pure Personality Check Card, how much time do I have to upload my artwork?

   At account opening, you will be asked if you wish to receive a standard German American Check Card or if you want to order a Pure Personality Check Card. If you choose to order a personalized card, you have 48 hours after account opening to upload your image in order to match that image with your check card order. If an image is not uploaded within 48 hours of account opening, a standard German American check card will be ordered for you at no charge.

7. How much does a Pure Personality Check Card cost?

   A fee of $10 will be deducted from your checking account linked to your VISA® Check Card each time you order a card with a new image. If your card is damaged or lost and you choose to continue to use the previously uploaded image, the cost for a replacement card is $7.

   How often can I change the design on my Pure Personality Check Card?

   You can change the existing card as often as you like. A fee of $10 will be deducted from your checking account linked to your VISA® Check Card each time you change the design on your Pure Personality Check Card.

8. What images are not acceptable?

   Please see our Image Guidelines for the criteria for acceptable photo submissions. German American reserves the right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by email or phone within three business days. Please be sure to provide us with accurate contact information when uploading your artwork in case we need to get in touch with you. You may submit a new image anytime following your rejection.

9. What file format do I use for my digital image?

   Please see our Image Guidelines for specific information. Use a high quality image - the better your image, the better your card will look. You may have to use the photo editing software to properly size your picture prior to uploading it to the creation site.

10. What are the recommended web browsers to use to upload an image?

    For security reasons, it is recommended that you use the most up-to-date version of any web browser. Browsers that work well are Internet Explorer 11, Chrome 58, Firefox 52, and Opera 45. Earlier versions of these browsers may work, yet are not recommended.

11. Can I use a tablet or smart phone to upload my image?

    At this time, tablets and smart phones cannot load the image upload software. Please use a desktop or laptop computer to upload your picture.

12. What if the image on the Pure Personality Check Card I received is not the image I requested or does not look as I expected it to?

    We want you to be happy with your Pure Personality Check Card. Please contact us at (800) 482-1314 to discuss how we can remedy your concerns.

13. What happens when my card expires?

    Upon expiration of your card, a new card will be sent with the same image as your most recent card. If you wish to upload a new image, please do so the month before your card expires to ensure the image is received in time for the automatic card reissue. Example: For an expiration date of 12/19, you will need to upload your new artwork during the month of November. A $10 fee will apply when you upload a new image.

14. How will I receive my Pure Personality Check Card?

    Your card will be mailed to you via the US Postal Service.

15. How long will it take to receive my Pure Personality Check Card?

    After your image is uploaded, your Pure Personality Check Card will be mailed to you within 7-10 business days. If your image is rejected, you will be notified by email or phone within three business days. Please be sure to provide us with accurate contact information when uploading your artwork in case we need to get in touch with you. You may submit a new image anytime following your rejection. If you have a standard German American Check Card, it will continue to work until you activate your new Pure Personality Check Card.

16. What should I do with my existing German American Check Card once I receive my Pure Personality Check Card?

    For security reasons, your new Pure Personality Check Card has a different expiration date and CVV security code than your existing card. If you have items billed directly to your German American Check Card, you will need to update this information with the biller. Once you activate your Pure Personality Check Card, you should destroy your old card immediately.