SecurLOCK Communicate

SecurLock Communicate is a security service providing two-way SMS text capabilities for quicker fraud identification and prevention for German American credit card holders. It also includes interactive voice and email fraud notifications if no response is received via text or phone call. This service delivers fraud alerts to our card holders quickly and allows you to respond to fraud alerts in a more efficient manner. We will only ask you to verify if the transaction(s) are valid. We will not ask for account or personal information. Please be sure that you have the most current telephone number, cell phone number, and email address on file with us to avoid any notification delays from the fraud management system. You may contact our Customer Care Team at (800)482-1314 to ensure your contact information is current.

SMS Text Message

SecurLOCK Communicate SMS Alert
Free Msg: German American Bank Fraud Dept: Suspicious txn on acct 1111: $201.99 WALMART. If authorized reply YES, otherwise reply NO. To Opt Out reply STOP.

SMS Response to "YES"
Free Msg: Thank you for confirming this activity. Your account is safe for continued use. To Opt Out reply STOP.

SMS Response to "NO"
Free Msg: German American Bank Fraud Dept: Thank you. We will call you or you can call us anytime at 800-369-4887. To Opt Out reply STOP.

Email Message

From: FraudServices@FinancialInstitutionName.com
Subject: URGENT: Your Card Has Been Suspended Due To Recent Account Activity

Your Credit Card Ending in 0000

Dear (Cardholder's Name):

As part of our commitment to protecting the security of your account, we continuously monitor for possible fraudulent activity. We need to verify that you, or someone authorized to use your account, attempted the following transaction(s) on your account ending in 0000:

MerchantAmountDateTimeLocation
TRIGGER$440.0104/01/201608:01 AMMILWAUKEE, WI
WALMART$504.9504/01/201610:02 AMMILWAUKEE, WI
WALMART$104.9504/01/20169:31 AMMILWAUKEE, WI
WALMART$54.9504/01/201609:01 AMMILWAUKEE, WI
WALMART$304.9504/01/201608:01 AMMILWAUKEE, WI

If the dollar amount if not identical to what is shown on a transcation receipt, this may be due to a preauthorization which has not yet posted to your account.

The merchant location for internet transactions may be different than you expect as they are often cleared through a centralized billing location.

If you have already spoken with us about these transactions, then no further action is required.

Please click on one of the two statements below that best represent the transactions above:

NOTE:

Your satisfaction is very important to us and we appreciate your prompt attention to this matter. If you have any questions about the content of this email, please don't hesitate to contact us at 800-369-4887 from the U.S. and Canada. If you prefer, use the phone number on the back of you card. Internationally, you can reach us collect at 727-227-2447 and we will accept the international collect call changes. For your convenience, we are available to take your call 24 hours a day, 7 days a week.

Thank you for being a valued customer.

Sincerely,

German American Bank Fraud Service Center

Please do not respond to this email, this mailbox is not monitored. It is only used for sending Fraud Alert Email notifications.

SecureLOCK Communicate FAQs

Standard rates and fees from your wireless carrier may apply.