German American is proud to offer live video banking service to our customers. Our interactive teller machine, known as an ITM, gives you access to a live German American banker through real time video service. To access the ITM, simply touch the screen and you will soon be greeted by a live German American team member.
Hi. Welcome to German American. How can I help you?
Hi. I'd like to deposit $20.00 of my check and receive the remaining balance in cash.
Great. I can help you with that. Do you have your account number?
Yes, I do.
Please type it in the keypad found on the screen or on the keypad below.
Ok, go ahead and deposit the check into the depository. There are instructions on the screen telling you where to place the check. There is also a blinking green light to guide you.
I'll process your transaction. Is there a specific denomination that you would like back in cash?
No, small bills is fine.
Your cash will appear in the slot with the green blinking light and the change will appear in the change slot. Would you like a receipt?
Yes, please.
The receipt will appear in the flashing green slot.
Great. While I'm here, I'd like to make a payment on my auto loan. Please transfer $78.00 from my checking account to my auto loan.
I can do that. Give me a minute to pull up your accounts, and I can make that transfer directly from your account to your auto loan.
That transfer is complete. Is there anything else that I can help you with today?
No, that is all. Thank you.
Ok. Have a great day!
Hi. Welcome to German American. How can I help you?
Hi. I'd like to deposit this cash into my savings account.
Great. I can help you with that. Do you have your account number?
No, I don't.
That's okay. You may enter your SSN or check card number too.
Ok, go ahead and deposit your cash into the depository. There are instructions on the screen telling you where to insert the cash. There is also a blinking green light to guide you.
Does the amount on the screen look correct for deposit?
Yes, $58.00 is correct. Can I get a receipt that shows my account balance?
Yes, your receipt will come out of the flashing green slot. Is there anything else that I can help you with today?
No, that is all. Thank you.
Ok. Have a great day!
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